Understanding Our Service (The WAT Difference)
Dedicated & Certified
Our drivers are specially trained and certified in safe passenger loading, securement, and transport for mobility aids.
Modern WAT Fleet
We utilize modern, low-floor Maxi Taxis and vans equipped with compliant, high-capacity hydraulic lifts or ramps, safety restraints, and securement systems.
Compliance
All vehicles and procedures adhere strictly to Western Australia’s Public Transport Authority (PTA) standards for wheelchair transport.
Who We Serve & Popular Destinations
- Individual Transfers: Medical appointments (hospitals, clinics), shopping trips, social visits.
- Group Transport: Transfers for care facilities, retirement villages, and special needs schools.
- Airport Transfers: Seamless and stress-free transport to and from Perth Airport (PER).
- Popular Perth Destinations:
- Fiona Stanley Hospital (FSH)
- Perth Children’s Hospital
- Sir Charles Gairdner Hospital
- Optus Stadium and RAC Arena events.
Frequently Asked Questions (WAT Focus)
How far in advance do I need to book a WAT?
A: While we recommend booking at least 24 hours in advance, we do our best to accommodate same-day requests. Advance booking is highly recommended for early morning or peak hours.
Is there an extra charge for Wheelchair Accessible Transfers?
A: [State your specific policy clearly, e.g., “We adhere to mandated government rates,” or “There is no surcharge for the assistance itself.”]
Your Title Goes HereCan the driver assist me beyond the vehicle (e.g., inside the building)?
A: Our drivers are trained to safely assist with loading and unloading. For complex assistance inside a facility, please ensure a carer is present upon arrival and departure.
Can I use your service for PTSS-funded travel?
A: Yes. Our services meet the necessary standards for PTSS claim eligibility for ground transport between accommodation and treatment centres. Please verify your individual travel approval requirements with the PTSS office.
Patient Travel Subsidy Scheme (PTSS)
How We Can Help: We are a licensed transport provider, and our services may be used to cover the required ground transport component of your subsidized travel.
We accept Cabcharge payments which are frequently used to facilitate PTSS-approved taxi bookings.
- How We Can Help: We are a licensed transport provider, and our services may be used to cover the required ground transport component of your subsidized travel.
- Action Step: Please ensure you have applied for and received approval from your local PTSS office before booking your travel. You may need to provide specific documentation from us for your claim.
- Key Reminder: Always confirm your eligibility and required claim procedures with the WA Country Health Service (WACHS) PTSS staff.
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